Data Deletion Instructions
Hanfort Design Sdn Bhd · Last updated 11 September 2026
You can ask us to delete the personal data we hold about you — including your name, phone number, email address, enquiry submissions, and WhatsApp, Messenger or Instagram conversation history.
How to request deletion
- Email id.hanfort@gmail.com with the subject line “Data Deletion Request”, or send us the same message on WhatsApp at +60 18-231 2563.
- Include the name, phone number and/or email address you used when contacting us, so we can locate your records.
- We may ask one verification question to confirm the request is genuinely yours.
- We delete or anonymise your data within 30 days and confirm in writing once done.
What we may need to keep
Where Malaysian law requires it — for example signed contracts, invoices and tax records, or records needed for an active warranty or legal claim — we retain the minimum necessary information and delete the rest. We will tell you if this applies to your request.
Data held by Meta
Messages you send through WhatsApp, Facebook Messenger or Instagram are also processed on Meta’s platforms under Meta’s own policies. Deleting your copy of a conversation in those apps, and removing our business from your connected apps in your Meta account settings, is done directly within those apps. Our deletion covers the records held by us and by our messaging provider, Manychat.